The Healthcare BPO market is projected to reach USD 626.6 billion by 2029 from USD 395.3 billion in 2024, at a CAGR 9.7% from 2024 to 2029. Healthcare Business Process Outsourcing involves healthcare organizations delegating their business operations to third-party service providers. The goal of healthcare BPO services is to lower administrative costs for healthcare providers while improving patient satisfaction. By outsourcing non-core activities such as medical billing and marketing services, healthcare facilities and hospitals can concentrate on their primary functions. The increase in pressure to reduce the rising healthcare costs, loss of revenue due to billing errors, upsurging demand for the niche services, are driving the growth of the healthcare BPO market.
The Healthcare BPO market is a highly fragmented market and is dominated by key players. The major players operating in this market Accenture plc. (Ireland), Cognizant Technology Solutions Corporation (US), Tata Consultancy Services Limited (India), Xerox Corporation (US), WNS (Holdings) Limited (India), NTT Data Corporation (Japan), Iqvia Holdings, Inc (US), Mphasis (India), Genpact Limited (US), Wipro Limited (India), Infosys BPM (India), Firstsource (India), International Business Machines Corporation (US), GeBBS Healthcare Solutions (US), Capgemini SE (France), Omega Healthcare Management Services (India), R1 RCM (US), Invensis Technologies (India), UnitedHealth Group (US), HCL Technologies Limited (India), Parexel International (US), Access Healthcare (India), Sutherland Global (US), Akurate Management Solutions (US), AGS Health (US).
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ACCENTURE PLC (IRELAND)
Accenture is a leading global professional services company that supports top businesses, governments, and organizations worldwide in strengthening their digital infrastructure, improving operational efficiency, and driving revenue growth. The company operates through five distinct industry groups: Communications, Media & Technology, Financial Services, Health & Public Services, Products, and Resources. In the healthcare BPO market, Accenture excels in delivering a comprehensive suite of solutions, including claims processing, membership management, provider support, consulting services, and network management. Their approach focuses on optimizing operations by accelerating digitization, connecting clients with digital expertise, and reducing costs. Accenture’s operations span three reportable segments: North America, Europe, and Growth Markets, and they are present in over 120 countries globally. The company categorizes its earnings into consulting and managed services, with the latter previously known as outsourcing services. Managed services revenue comprises ongoing, repetitive services designed to assist clients in transitioning, operating, and managing their systems or business functions. This extensive global footprint and diverse service offerings position Accenture as a pivotal player in the healthcare BPO market.
COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION (US)
Cognizant Technology Solutions Corporation is a leading global professional services company that drives modernization initiatives for strategic client advantages. Operating in four core segments — Financial Services, Health Sciences, Products and Resources, and Communications, Media, and Technology (CMT) — Cognizant delivers healthcare BPO services through its Health Sciences segment. These services include revenue cycle management, claims administration, pharmacovigilance, and sales and marketing, among others, catering to healthcare providers, payers, and life science companies. The company emphasizes stringent data security and compliance, establishing itself as a trusted partner for managing sensitive healthcare data. Cognizant’s robust presence in the healthcare BPO market is further reinforced by its extensive global footprint, with significant revenue streams from North America, Europe (including the UK and continental Europe), and the rest of the world. The company’s global reach is supported by a network of subsidiaries. Additionally, Cognizant enhances its market position through inorganic strategies such as collaborations, agreements, and acquisitions, focusing on expanding its influence in the healthcare BPO sector. This comprehensive approach solidifies Cognizant’s status as a leader in the healthcare BPO market.
TATA CONSULTING SERVIES LIMITED (INDIA)
Tata Consultancy Services Limited (TCS) is a globally recognized leader in IT services, consulting, and business solutions, known for its strategic partnerships with major corporations worldwide. The company operates across key segments such as Banking, Financial Services, and Insurance (BFSI), Communication, Media, and Technology (CMT), Retail and Consumer Business, Life Sciences and Healthcare, Manufacturing, and others. In the healthcare BPO market, TCS leverages its Life Sciences and Healthcare segments to provide a range of services, including a healthcare enrollment platform, HCP engagement solutions, and cognitive assistant applications. With operations in 53 countries, including India, the Asia Pacific, continental Europe, the UK, North America, Latin America, the Middle East, and Africa, TCS maintains a vast network of 51 subsidiaries. This extensive global presence and diverse service offerings underscore TCS’s significant role in the healthcare BPO market, enabling it to deliver innovative and efficient solutions tailored to the needs of healthcare providers, payers, and life science companies.
Related Reports:
Healthcare BPO Market by Outsourcing Models, Provider (Patient Care, RCM), Payer (Claims Management, Billing & Accounts), Life Science (R&D, Manufacturing, Sales & Marketing (Analytics, Research)), & Region (Source, Destination) — Global Forecast to 2029
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